KLM and Thalys deepen cooperation on the Brussels-Schiphol route

For some time now, KLM has offered the option of taking the Brussels-Schiphol route with the high-speed train Thalys and then transferring to the plane and vice versa. In recent years, many passengers have already opted for this option – 20 to 25 percent of transfer passengers – says KLM. The two parties want to “significantly increase this share in the future” and therefore come up with a further integration of train and flight in their Air/Rail product.

As of 17 July 2022, KLM customers can travel on one ticket. The current number of four feeder flights between Schiphol and Zaventem remains at three. From now on, KLM passengers can check in at Brussels South station for the entire journey and also receive boarding passes for their entire route, both the part by train and by plane. However, KLM’s fervent wish to also be able to check in hold luggage at the train station has not yet been realised.

Thalys and KLM say they are working on a ‘further development’ of this offer, with a planned ‘integrated baggage solution’ and a ‘separate throughput route.’ It is not yet known when this will be the case.

Train as an alternative
When asked in Brussels, Boet Kreiken, KLM’s customer experience manager, reported to this site that the company is “taking its responsibility” in the field of sustainability and wants to continue to strive to reduce the amount of time spent on operatives. “In addition to fleet renewal, the increasing incorporation of Sustainable Aviation Fuel and improving operational efficiency, we want to reduce emissions by offering the train as an alternative to short-haul flights,” said Kreiken. “This further development of the Air/Rail product with Thalys is a step in the right direction.”

And Thalys CEO, Bertrand Gosselin, says: “Intermodality between plane and train plays an important role in realizing our growth ambitions. The expansion of the collaboration with KLM fits in perfectly with this. Together, we are creating a product that combines train and intercontinental flight to meet our customers’ expectations for an environmentally friendly alternative.”

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