Harbers urges Schiphol to take action against summer crowds

There have been major problems at the airport over the past weekends. There were exceptionally long queues and some of the flights were cancelled. The problems were caused by a combination of an unexpected number of passengers, staff shortages and also (two weeks ago) a wildcat strike by KLM baggage staff.

Harbers visited Schiphol on Saturday. He acknowledges that more sectors are having start-up problems now that it is getting busier again after the corona crisis. He also sees that there is a shortage of personnel.

“But that does not release you from the obligation to do everything you can to ensure that your basic product, the handling of passengers and aircraft, returns to the quality we are used to from Schiphol,” said the minister. “This should not be done systematically.”

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