Gerressen is proud that, despite the crisis, KLM can invest in such a product. “We see a need for this product among our customers.” Not only does Premium Comfort offer extra legroom and a seat that can be reclined, but travelers also get better meals, they can take more luggage and there is priority at security.
KLM is not the first with a Premium Economy product. “That is why it is necessary that we now have this, since our customers otherwise fly with competitors.” Partners such as Air France, Delta Air Lines and Virgin Atlantic already had a Premium Economy. “We were therefore able to see what the product should look like and what rates we should apply.”
The first Boeing 787-10 should be equipped with Premium Comfort by July this year. Then follow the 787-9, 777-200 and 777-300. The Airbus A330s will not receive the product, as those aircraft must be phased out by 2025.
KLM will be the first to offer Premium Comfort to New York, Los Angeles, Chicago, Nairobi, Kilimanjaro, Dar Es Salaam, Panama City and Delhi.