The airline has asked passengers concerned to report to KLM to file a claim. The airline chose to cancel flights with many transfer passengers because it was very busy at the transfer desks at Schiphol. KLM wanted to prevent large groups of travelers from being stranded at the airport because they probably wouldn’t make it to their connecting flight anyway. The airline does not want to say whether KLM wants to recover the damage at Schiphol.
Travelers who were in transit and missed a connection due to the cancellation can be reimbursed the costs of a possible return flight. In addition to the costs of a hotel, injured travelers can also be reimbursed for meals. Compensations can also be paid in accordance with the generally applicable rules.
KLM reports that on Sunday evening, more than 90 percent of stranded passengers had already reached their destination, or had been transferred to another flight. According to society, it is difficult to verify whether everyone has been helped. “If someone chooses a different return option, it is difficult for KLM to check whether they have managed to return,” said a spokeswoman. For example, passengers may have booked a ticket with another company or have taken the car or train. They may also have opted for a longer stay.
On Saturday, only one runway was available at Schiphol due to maintenance and unfavorable weather conditions. Major maintenance work on the Aalsmeerbaan started in April and is expected to be completed in mid-July. According to Schiphol, such maintenance is carried out in consultation with the airlines and is planned long before it takes place. “It doesn’t just stop for a weekend,” says a spokeswoman, who points out that runway maintenance is of primary importance for safety. Schiphol emphasizes that KLM’s cancellations from last Saturday were made on its own initiative.